Social Customer Care
We monitor and respond across social inboxes, protecting your reputation in the most public conversations you have.
What you get with Social Customer Care
- A dedicated voice trained on your brand, your script, and your compliance requirements.
- Weekly reporting and live QA so you always know what's working.
- Most programs launch within 7–14 days of kickoff.
Why AWAZ 247 for Social Customer Care
Awaz means voice, and every engagement starts with getting that voice right — matched to your market, your compliance needs, and the outcome you're actually trying to hit. No generic scripts, no shared queues.
Compliance & quality
TCPA- and HIPAA-aware processes where regulated conversations apply, plus account-level QA that protects your brand on every touch.
How engagement starts
Book a free strategy call, align on scope and KPIs, then launch a dedicated pod connected to your tools — usually within two weeks.
Related Customer Support & BPO services
Live Chat Support
Real-time chat agents trained to sound like your team and solve problems on the first reply.
Email & Ticket Support
SLA-driven ticket handling that keeps every written reply consistent with your brand's voice and tone.
Phone & Helpdesk Support
Inbound phone coverage and tiered helpdesk support that gives every caller a calm, capable voice on the line.